Shipping & Returns
Q: How much does shipping cost within the US?
A: We offer free domestic (US) shipping on orders over $35. Shipping for orders under $35 is based upon the weight of the package. Most of our items ship for less than $4, with some of our larger goods costing a bit more. You can get a shipping estimate by adding your desired items to your shopping cart and clicking on "Calculate shipping" at checkout.
Q: How much does International Shipping cost?
A: We offer $10 flat rate International Shipping on orders over $55. Orders under $55 will ship for the exact cost of postage, which can be determined by putting items in your cart and proceeding to the first step of checkout.
Q: When will my order ship?
A: Orders usually ship within 3 business days. Occasionally, it may take a day or two longer if we're experiencing exceptionally high order volume.
We would love to ship your order the moment you place it, but unfortunately that's not always possible! As a small business, we ship an unbelievable number of orders every day, and to keep things faire we ship in the order they come into our queue.
Q: Can my order get here sooner?
A: If you wish to expedite shipping, choose your desired delivery speed at checkout. This does not bump your order to the front of the queue, but it does get it to you faster once it leaves our studio. If you have an urgent shipping need, please message to be sure we can meet your timeline.
Q: What happens if I entered the wrong shipping address?
A: We ship to the address attached to each invoice. If items are returned, postage will need to be paid again before we reship. We accept no responsibility for packages delivered to an outdated address. Please make sure that each order's address is the correct & current shipping address!
Q : Can I track my order?
A: All orders have a tracking number once shipped. Please use that tracking number to locate your package.
If the package appears to be lost, please contact the post office and notify our team so we can assist where possible. WomanShopsWorld does not accept responsibility for packages lost by the post office.
Q: How long does international shipping take?
A: All international orders ship via USPS First Class International Mail, unless a shipping upgrade is purchased. Tracking will be provided until the package leaves the US. After that point, it may not be trackable.
International shipments can take 3-4 weeks, sometimes longer. This depends on the Customs in your country, and we have no control over this timeline. If you would like expedited shipping, or door-to-door tracking, please email us before purchasing to make accommodations.
Q: What about customs fees?
A: The customer is responsible for any customs fees incurred. There is nothing we can do about these fees and we claim no responsibilities for any duties or tariffs that are levied against your purchase. This is an unavoidable part of international commerce.
Refunds & Exchanges FAQ
Q: What is your return policy?
A: We gladly accept returns* on unused, unopened, un-altered items in original condition, if you contact us within 3 days of receiving your order.Items returned after this timeframe may not qualify for a refund.
Please email us (firstname.lastname@example.org) BEFORE you return the goods to obtain a return slip & begin the process.
- Return requests made after 3 days of receipt of goods may incur a 10% restocking fee. And tassel/pompom returns may incur a 20% restocking fee. This is to cover our time spent in pulling and restocking your order.
- Free shipping promos (if applicable) are subject to be deducted from the refund.
- We are not able to accept returns on yardage of fabric or ribbons, as they have been cut to your desired quantity.
*Overstock Sale, Last Chance Sale, Custom Run items & Gift Certificates DO NOT qualify for refunds or exchanges.
Q: Who pays shipping on returns?
A: Unless we made an error, customers are responsible for return fees. If you’d like us to send a prepaid postage label for your return, we can deduct the postage fees from your return.
Q: What happens if I was sent the wrong item or color?
A: We’re human and some days (when we have tassels for brains) we make mistakes. If this happens, please message us right away. We’ll do everything we can to make things right for you right away!
Click here for our general FAQ’s
Curious to learn more about WSW as a brand? Visit our About Page