Shipping & Returns
Q: How much does shipping cost within the US?
A: We offer free domestic (US) shipping on orders over $35. Shipping for orders under $35 is based upon the weight of the package. Most of our items ship for less than $4, with some of our larger goods costing a bit more. You can get a shipping estimate by adding your desired items to your shopping cart and clicking on "Calculate shipping" at checkout.
Q: How much does International Shipping cost?
A: We offer $10 flat rate International Shipping on orders over $55. Orders under $55 will ship for the exact cost of postage, which can be determined by putting items in your cart and proceeding to the first step of checkout.
Q: When will my order ship?
A: COVID-19 UPDATE: We are currently taking 2-5 business days to ship orders, due to heavy order volume and social distancing measures. Normally we ship orders in about 1-3 business days. We ship Monday - Friday via USPS, unless other requests are made. We would love to ship your order the moment you place it but the reality is that there are many orders in front of it! We ship an unbelievable number of orders daily, so it's only fair we ship in the order they come in.
Q: Can my order get here sooner?
A: If you wish to expedite shipping, choose your desired delivery speed at checkout. This does not bump your order to the front of the queue, but it does get it to you faster once it leaves our studio. If you have an urgent shipping need, please message to be sure we can meet your timeline.
Q: What happens if I entered the wrong shipping address?
A: We ship to the address that is on your invoice. If a package is returned to us, postage will need to be paid again before we can resend it. Please make sure your account’s address is updated to avoid double paying and delaying receipt of your goodies!
Q : Can I track my order?
A: We email tracking numbers once orders are processed. Please use that number to locate your package within USPS, FedEx, etc. If you haven’t received your package that is marked as delivered, or it appears to be lost, please contact your local post office as we unfortunately aren’t able to do so on your behalf. WomanShopsWorld does not accept responsibility for packages lost by the post office.
Q: How long does international shipping take?
A: All international orders will ship via USPS First Class International Mail unless an upgrade is selected. This provides tracking until the package leaves the US. After that, it will likely not be trackable due to limitations between international mail agencies. International shipments can take 3-4 weeks, sometimes longer. This depends on your country’s Customs; we have no control over it. Please be patient! If you would like expedited shipping, or door-to-door tracking, please message us before purchasing to discuss options.
Q: What about customs fees?
A: The customer is responsible for any customs fees incurred on international shipments. This is part of international commerce, & we claim no responsibility for duties or tariffs levied against your purchase.
Refunds & Exchanges FAQ
Q: What is your return policy?
A: We gladly accept returns* on unused, unopened, un-altered items in original condition, if you contact us within 3 days of receiving your order. Please contact us BEFORE you return the goods so that we are aware of what items you would like to return. Items returned after this timeframe may not qualify for a refund. Please email firstname.lastname@example.org to obtain a return slip & begin the process.
Please note: return requests may incur a 10% restocking fee and tassel/pompom returns will incur a 20% restocking fee. This is to cover our time spent in pulling and restocking your order.
We are not able to accept returns on yardage of fabric or ribbons, as they have been cut to your desired quantity.
*Exceptions: Custom Runs & Gift Certificates DO NOT qualify for refunds or exchanges.
Q: Who pays shipping on returns?
A: Unless we made an error, customers are responsible for return fees. If you’d like us to send a prepaid postage label for your return, we can deduct the postage fees from your return.
Q: What happens if I was sent the wrong item or color?
A: We’re human and some days (when we have tassels for brains) we make mistakes. If this happens, please message us right away. We’ll do everything we can to make things right for you right away!
Click here for our general FAQ’s
Curious to learn more about WSW as a brand? Visit our About Page